FAQ

Yes, to ensure the safe delivery of your order, a signature is required upon receipt. If you’re unavailable, you may authorize someone else to sign on your behalf, and their signature will be considered as your own.

Yes, we offer worldwide shipping! No matter where you are, we can deliver your order to your doorstep. Please note that delivery times and shipping fees vary depending on your location. Currently, we are unable to ship to the following regions: Niue, French Guiana, British Virgin Islands, Aruba, New Caledonia, Bahrain, and the Cayman Islands.

You can track your package in two easy ways:

• Log in to your account, go to “My Account” > “Orders” > “Track” to view the latest delivery status.
• Use the “Track My Order” link at the bottom of the website, enter your order number or tracking ID, and check the latest delivery status.

We partner with leading international carriers, including DHL, FedEx, and UPS, to ensure your order is delivered safely and efficiently. During the delivery process, the carrier will proactively contact the recipient to confirm a smooth delivery and signing process.

Delivery times vary depending on your location. For detailed information, please visit our Shipping page.

Tracking information is usually updated within 24 hours after your package is dispatched. If you don’t see any updates for an extended period, it may be due to a delay in the carrier’s system. We recommend checking again later or contacting our customer service for assistance.

our shipping status may not be updated due to the following reasons:

• The package has not yet been scanned by the carrier.
• There is a delay in the carrier’s system.
• Delays caused by holidays or weather conditions.
  If the status remains unchanged beyond the expected time, please contact our customer service team for further assistance.

• Our standard shipping fee is $4.95.
•  For orders under $50, a $4.95 shipping fee applies. Enjoy free shipping on orders over $50!

Please note that some special items or promotions may have different shipping policies. Final shipping costs will be displayed at checkout.

Simply ensure your order total reaches $50 or more, and free shipping will be automatically applied at checkout. Some special items or promotions may also qualify for free shipping. Check the checkout page to confirm if your order meets the free shipping criteria.

Yes, the shipping fee includes taxes.

Currently, we offer standard shipping for $4.95. If you need faster delivery options (e.g., express shipping), please contact our customer service team to learn about available choices and associated fees.

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Please note that some special items or promotions may have different shipping policies. Final shipping costs will be displayed at checkout.

Some promotions may adjust shipping policies (e.g., limited-time free shipping). Please review the promotion details carefully or contact our customer service to confirm specific policies.