Support Center | Your Global Shopping Companion
From checkout to delivery, we’re here to help.
Global Customer Support
At AuraCharming, we prioritize your seamless cross-border experience. Whether you need help with payment processing, real-time shipment tracking, or post-purchase support, our multilingual team is available 24/7 to resolve queries swiftly. Trust our expertise to navigate international logistics, customs, and refunds—so you can trade with confidence.
1. PayPal
- Secure and fast, supports credit & debit card payments
- Supports PayPal account payments, and also allows non-registered users to pay directly with their credit cards
2. Coming Soon: International Credit Card Payment Methods (Visa / Mastercard)
- No redirects, complete payments directly on the page
- More payment options to meet your needs
3. Tips
- PayPal accounts support binding bank cards for faster payments.
- Non-registered users can also pay directly with their credit cards.
- Direct credit card payment options will be added soon. Stay tuned!
Global Shipping, Fast Delivery
1. Order Processing Time
All orders are shipped within 24-48 hours (China Business Days).
2. Shipping Fees
Enjoy free global shipping on orders over $50.For orders under $50,a flat shipping fee of $4.95 applies.
Occasionally, we offer free shipping promotions.
3. Delivery Times (Varies by Destination)
- USA & Canada: 3-7 business days
- UK & Europe (Germany, France, Italy, Spain, etc.): 5-10 business days
- Australia: 7-14 business days
- New Zealand & Mexico: 10-20 business days
- Other Regions: 12-25 business days
4. Global Shipping Note
- Restricted Regions: Delivery is currently unavailable to some remote regions (e.g., Niue, French Guiana, British Virgin Islands, etc.)
- Weather Conditions: Extreme weather events such as typhoons, heavy rain, or snowstorms may cause flight or transportation delays.
- Holidays: During peak holiday seasons (e.g., Christmas, Chinese New Year), increased shipping volumes may slow down processing.
- Customs Delays: Customs inspections or policy changes in the destination country may extend clearance times.
- Pandemics or Natural Disasters: Unforeseen events such as pandemic outbreaks, earthquakes, or floods may disrupt logistics.
- Carrier Issues: Internal operations or transportation arrangements by the carrier may cause temporary delays.
30-Day Hassle-Free Returns & Exchanges
1. Eligible Reasons for Returns/Exchanges
- The product doesn’t fit as expected.
- The product is damaged during shipping.
- You’ve simply changed your mind.
1.1. Buyer-Initiated Returns/Exchanges
If you’ve changed your mind or encountered a non-seller-related issue, you may request the following:
1.1.1. Refund Only
- Email Subject: RETURN #123456 R1
- Conditions: Unused item in original packaging within 30 days of delivery.
- Note: Refund-only requests are not supported if the item has already been delivered or if the seller has shipped the order and cannot intercept it.
1.1.2. Exchange
- Email Subject: RETURN #123456 R2
- Conditions: Unused item in original packaging within 30 days of delivery.
1.1.3. Partial Refund
- Email Subject: RETURN #123456 R4
- Conditions: Part of the order is unsatisfactory (e.g., one item in a multi-item order).
1.1.4. Exchange with Price Difference Refund
- Email Subject: RETURN #123456 R5
- Conditions: Exchanging for a cheaper item; the price difference will be refunded.
1.1.5. Donation for Remodeling
- Email Subject: RETURN #123456 R3
- Conditions: Donate the item for remodeling purposes.
Note: Buyer is responsible for return shipping costs unless otherwise stated.
1.2. Seller-Initiated Returns/Exchanges
If the issue is caused by us (e.g., wrong item, damaged product), we will cover all costs and provide the following:
1.2.1. Refund Only
- Email Subject: RETURN #123456 R1-S
- Conditions: Wrong item shipped or severe quality issues.
1.2.2. Exchange
- Email Subject: RETURN #123456 R2-S
- Conditions: Defective or damaged item.
1.2.3. Repair Service
- Email Subject: RETURN #123456 R6-S
- Conditions: Minor damage that can be repaired.
1.2.4. Full Refund with Compensation
- Email Subject: RETURN #123456 R8-S
- Conditions: Severe seller error (e.g., lost package or irreparable damage).
2. How to Request a Return？
- Email us at [email protected] within 30 days of receiving your order to request a return/exchange. We will reply with the return address within 24-48 hours.
- Returned items must be unused and in their original packaging.
- Refunds or exchanges will be processed within 1-2 business days after we receive the returned item.
3. Refund Methods
Refunds are generally processed through the original payment method:
- If paid via PayPal account, the refund will be issued to your PayPal account.
- If paid via credit card through PayPal, the refund will be issued to your credit card.
- Refunds via PayPal typically take 3-5 business days to process.
4. Return Shipping Fees：
- For non-quality-related returns, the buyer is responsible for return shipping costs. You may use any shipping service (we recommend using a tracked service).
- For quality-related issues or incorrect shipments, we will cover the return shipping costs.
5. Order Cancellation Policy
- If you wish to cancel your order, please contact us as soon as possible. Orders can be fully refunded if they have not yet been shipped. For shipped orders, the return process will apply.